Shows how to create customer rapport.

FBI agent Drex Easton is relentlessly driven by a single goal: to outmaneuver the conman once known as Weston Graham. Over the past thirty years, Weston has assumed many names and countless disguises, enabling him to lure eight wealthy women out of their fortunes before they disappeared without a trace, their families left without answers and the authorities without clues. The only common trait among the victims: a new man in their life who also vanished,...

California, 1985. Detective Tony Mendez, fresh from a law enforcement course at FBI headquarters, is charged with discovering the identity of a brutal, calculating psychopath. His search pushes him ever deeper into the lives of three children, and closer to the young teacher whose interest in recent events becomes as intense as his own.

"It's hard to find an employer who doesn't ask too many questions about my past. So I thank my lucky stars that the Garricks miraculously give me a job, cleaning their stunning penthouse with views across the city and preparing fancy meals in their shiny kitchen. I can work here for a while, stay quiet until I get what I want. It's almost perfect. But I still haven't met Mrs Garrick, or seen inside the guest bedroom. I'm sure I hear her crying. I...

A genuine classic, Recruiting, Interviewing, Selecting and Orienting New Employees is a practical guide to the employment process. Extensively revised, it contains forms, guidelines, and ready-to-use interview questions as well as advice on reference checking, interview methods, documentation issues, orientation programs, and applicant testing. --Publisher

"A humorous memoir by a veteran hospitality employee that reveals what goes on behind the scenes of the hotel business. Includes tips on how to get the most out of your hotel stay"--

Scotland Yard's new chief inspector Nicholas Drummond is on the first flight to New York when he learns his colleague, Elaine York, the "minder" of the Crown Jewels for the "Jewel of the Lion" exhibit at the Metropolitan Museum of Art, was found murdered. Then the centerpiece of the exhibit, the infamous Koh-i-Noor Diamond, is stolen from the Queen Mother's crown. Drummond, American-born but raised in the UK, is a dark, dangerous, fast-rising star...

Publisher Annotation: When a key witness goes missing, Quinn & Costa must find her before a killer silences her for good. Quinn & Costa thriller series, 416pp., 100K.

A journalist describes the years she worked in low-paying domestic work under wealthy employers, contrasting the privileges of the upper-middle class to the realities of the overworked laborers supporting them. Land's plans of breaking free from the roots of her hometown in the Pacific Northwest to chase her dreams were cut short when a summer fling turned into an unexpected pregnancy. She turned to housekeeping to make ends meet, took classes online...

When Hazel Nash was six years old, her father taught her that mysteries need to be solved. Hazel's father is Jack Nash, the host of America's favorite conspiracy TV show, The House of Secrets. Now, years later, Hazel wakes up in the hospital and remembers nothing. She's told she's been in a car accident that killed her father and injured her brother. Then a man from the FBI shows up, asking questions about her dad -- and about his connection to the...